Written by Nasikin Sani
TERBITAN JURNAL Category: VOL. 09 Nomor 2, AGUSTUS 2013
Published on 18 December 2013 Hits: 1687
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BELA BARUS

(Staf Pengajar Jurusan Akuntansi Politeknik Negeri Samarinda)

 

ABSTRACT

The Effect Of Interpersonal Trust, Job Satisfaction

And Organizational Commitment On Organizational Citizenship Behavior Of Front Line Employees On Luxury Hotels In East Kalimantan Province

 

The purpose of this study is to examine the impact of interpersonal trust, job satisfaction, and organizational commitment of front line employees on organizational citizenship behavior on luxury hotels in Kalimantan Timur Province.

The conceptual framework of the study consists of the following constructs : interpersonal trust, job satisfaction, organizational commitment, and organizational citizenship behavior. Moreover, 3 hypotheses were developed and tested. Pearson Correlation and Composite Reliability were used to test the validity and reliability of the measures, while PLS was used in goodness of fit and hypotheses testing. Data were collected from 85 front line employees such as receptionists, cashiers, bellboys, doormen, and telephone operators from 17 luxury hotels in Kalimantan Timur Province who completed the self-administered questionnaire.

Strong support were found for 2 of the 3 hypotheses. Findings reveal that Interpersonal trust has significant effect on organizational citizenship behavior. So as Job satisfaction has significant effect on organizational citizenship behavior. In contrast, it is shown that organizational commitment has no significant effect on organizational citizenship behavior of front line employees on luxury hotels in Kalimantan Timur Province.

Limitations of the study are object of the study need to be developed on a wider object, incorporation of in-role and extra-role is making a study of organizational citizenship behavior be easy to do but the accuracy of assessment by the respondent toward organizational citizenship behavior become less accurate, method of data retrieval is cross-section which is considered to be less accurate.

Keywords         :           Interpersonal Trust, Job Satisfaction, Organizational Commitment and Organizational Citizenship Behavior.

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